TERMS AND CONDITIONS
These terms and conditions outline the rules and regulations for the use of our website and social media pages.
NAILTIME is located at:
Shop 7, 2-8 Osborne St, Newmarket, Auckland, New Zealand, 1023
By using our website, social media or making a booking by phone, in person or through our website, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not continue to use our website and social media. These terms and conditions are a legal agreement between you and NAILTIME for all stages of your interaction with our business; online and in store.
The term “we” means NAILTIME (“us”, “our” and “ourselves” will be construed accordingly).
The term “you” refers to the user or viewer of our website, social media, or any person who makes a booking or receives services (“your” will be construed accordingly).
1. BOOKINGS & SERVICES
1.1 We will collect certain details from you during the booking process. You agree that we will use those details in accordance with the terms of our Privacy Policy. Please note that without providing these details we will not be able to process your booking.
1.2 The costs of our treatments will be shown on the website and may be updated from time to time. If there are any changes made to our prices, it will not affect any booking which has been made prior to the date of the introduction of the new prices.
1.3 When you make a booking, your credit card will be authorised for the full amount of the booking, but will not be charged until the end of the treatment on the day.
1.4 We aim to provide all services on time. However, should we need to postpone your appointment at short notice, we will try our best to notify you in advance.
1.5 If you arrive and find you’ve booked the wrong service (e.g., manicure instead of extensions, no extra time for nail art or removal, etc.) and choose not to proceed, you will still be charged for the full service and time booked. If unsure about what to book, feel free to ask us.
1.6 Should you be making a booking on behalf of another person, you confirm to us that you have their permission to share their personal information and you have their agreement to all terms and conditions related to the booking. Should that person dispute their agreement to such terms or raise a claim of any kind, you indemnify us and hold us harmless from all damages.
1.7 We reserve the right to refuse any services we deem unfit to provide.
2. THIRD PARTY LINKS
2.1 Our website and our social media may include links to external websites or services. We are not responsible for the content, practices, or policies of any third-party sites. By accessing these links, you do so at your own risk and are encouraged to review the privacy policies and terms of service of those websites.
3. CHILDREN & AGE RESTRICTIONS
3.1 Minimum age for gel polish services or nail extensions is 14 (or 12 with parental permission, as a one-off service). There is no guarantee that services will last longer than two weeks, as children's nails are still maturing until the age of 16.
3.2 Children under the age of 10: must be accompanied at all times by an adult for safety reasons. Our working space can be dangerous for children, we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others, or is disturbing other clients due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
4. GROUP BOOKINGS
4.1 We request a 50% deposit for all group bookings.
4.2 This deposit is non-refundable.
4.3 All group bookings will be charged on a single bill; the deposit will be deducted from the final total.
4.3 The group reservation can be rescheduled if given notice at least 72 hours prior to the original appointment time.
5. CANCELLATIONS & NO SHOWS
5.1 We understand that life happens, and sometimes you may need to cancel or change your appointment. If you are unable to keep your appointment, please leave a message on our voicemail or email us as soon as possible.
Cancellations/Changes more than 3 hours before your appointment start time will be free of charge.
Cancellations/Changes Within 3 Hours and No Shows will incur a fee equivalent to 100% of the treatment(s) you have booked in for.
6. LATE ARRIVAL
6.1 To ensure we provide the best possible service to all our clients, please arrive 5 minutes before your scheduled appointment time to check in. We run on a tight schedule, and if you arrive more than 10 minutes late, we reserve the right to take one of the following actions:
Shortened Treatment: We may proceed with a shorter version of your booked treatment (only if time allows before the next client). You will still be charged the full price of the original treatment.
Appointment Cancellation/Rescheduling: If the treatment cannot be shortened, we may cancel or reschedule your appointment and charge the full cost of the treatment(s) you had booked.
6.2 We appreciate your understanding and cooperation in helping us maintain a smooth schedule for everyone.
7. DECLINE OF BOOKINGS
7.1 We reserve the right to reject your bookings entirely at our own discretion. Reasons for rejecting your booking include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, health and safety, abusive behaviour in the salon towards nail artists and other clients.
8. HEALTH & SAFETY
8.1 During your appointment, if we notice anything suspicious or concerning regarding the condition of your nails, we reserve the right to immediately stop the service and refer you to seek advice from a medical professional. This is to ensure the health and safety of both you and others.
9. GIFT VOUCHERS
9.1 NAILTIME gift vouchers are available to buy in-store or on our website. You can either purchase a specific amount of credit or pre-pay for a specific treatment.
9.2 Gift vouchers are valid for 12 months from the date of purchase, are available to redeem on any products or treatments at NAILTIME.
9.3 Gift vouchers are not redeemable for cash or credit and non-refundable. Any remaining balance from the voucher will be retained as credit under your voucher code, which must be used before the expiration date. Any unused balance will not be refunded to the holder on presentation of the card or transferred to a new gift card.
9.4 No reissue or reimbursement for any lost, stolen or damaged gift card. NAILTIME will not accept liability if a gift card is lost, stolen, destroyed or used without your permission.
9.5 If you cancel/change your appointment within 3 hours, this will result in a partial or full deduction of the treatment(s) from your gift card value.
10. PAYMENT
10.1 Eftpos is available in the salon. Please note credit card and contactless payment incurs a 2.5% surcharge.
10.2 We take cash, however, change is often not available.
11. PRIVACY ACT
11.1 We respect your privacy. Please refer to our Privacy Policy for more information. We or our third parties may collect personal information directly from you when you create an account for bookings, or when you contact us by phone or email or social media. Personal information may include your name, date of birth, phone number, email address, and a credit card to secure your booking. You have the right to access your personal information held by us and to update or amend any of that information. You are required to keep your personal information held by us as accurate as possible. We may use your personal information to contact or identify you.
12. INTELLECTUAL PROPERTY
12.1 All content on this website and on our social media, including text, images, logos, and graphics, is owned by or licensed to us and is protected by intellectual property laws. Any use, reproduction, or distribution of this content is prohibited without our prior written consent.
13. LIABILITY
13.1 NAILTIME is not responsible for any damages caused by inaccurate or incomplete information provided by clients regarding physical conditions, medication use, or occupational and leisure activities. We are also not liable for any loss, theft, or damage to personal belongings brought into the salon by the clients.
14. CODE OF CONDUCT
14.1 We ask that all clients treat our staff with respect, patience, and kindness. Rude or violent behavior towards our staff will not be tolerated. If inappropriate behavior continues despite repeated warnings, NAILTIME reserves the right to stop the service and deny entry without providing a specific reason.
15. GUARANTEE, COMPLAINT & REFUND
15.1 We have a 7 day guarantee on gel polish and nail enhancement services. Issues such as cracking, chipping or lifting must be reported in writing within 7 days from the time of treatment. You are required to provide the date of your appointment, photos of your nails as well as a description of the issue. We may ask you to return to the salon for an assessment. Please note that photos may not always be accepted as evidence due to challenges in verification. If a photo is accepted, it must include the original date and time stamp. If the complaint is valid, we will then book you in for a remedial service at the earliest availability. This booking will be calibrated to address the specific issue and will not repeat all the steps of the original treatment.
15.2 Concerns raised after 7 days after your appointment or if aftercare instructions were not followed, it will result in a full service charge.
15.3 Normal polish services have no guarantee from the time you leave NAILTIME. You will receive aftercare advice both on our services web pages and from our technicians on how to avoid smudging after you leave the salon. We take no responsibility if this advice is not followed.
15.4 We will not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Staining of products, any breaks of the natural nail, any issues that could have been avoided by following aftercare instructions are not guaranteed.
15.5 We offer a 7-day guarantee on Gel Manicures and Nail Enhancement. This guarantee is invalidated if:
The client does not follow aftercare instructions.
The client works with harsh chemicals.
The client participates in sports requiring active hand use (e.g. boxing, gym, etc.).
The client bites or intentionally damages/removes the nails.
The client has the nails serviced elsewhere.
The client uses products not recommended by NAILTIME.
The client does not use products according to instructions.
The client neglects medical advice.
15.6 We do not provide refunds for completed and paid treatments. If you are complaining about the general standard of your service, we may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, a store credit and an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.
16. INDEMNIFICATION
16.1 You agree to protect, defend, and hold NAILTIME, along with its directors, officers, employees, and agents, harmless from any claims, liabilities, damages, or costs (including legal fees) that arise from your use of the website/social media or any breach of these Terms of Use.
17. CONTACT US
If you have any questions or concerns regarding these Terms of Use, please contact us at hello@nailtime.nz.